FAQ
FREQUENTLY ASKED QUESTIONS – AMERICAN LUMINAIRE
1. Are your products suitable for residential use?
Yes. Our products are designed for general residential use, including chandeliers, pendant lights, wall sconces, and other decorative lighting fixtures. Intended usage details are clearly indicated on each product page.
2. Do your products include all necessary components?
Unless explicitly stated on the product page, our lighting fixtures are sold as described in the product specifications. Any included components or accessories are clearly listed on the product page.
3. Are products ready to use upon delivery?
Some of our lighting fixtures may require basic assembly. All necessary components are included, and clear instructions are provided to ensure proper setup.
4. How can I choose the right product and size?
Detailed dimensions, specifications, and style recommendations are provided on each product page. We strongly recommend measuring your available space and reviewing product dimensions carefully before placing an order.
5. How should I maintain my lighting fixture?
Basic maintenance such as regular dusting and gentle cleaning with a soft, dry cloth is generally sufficient. We recommend avoiding abrasive or corrosive cleaning products to preserve the fixture's finish.
6. Are your products suitable for all rooms?
Our products are designed for standard indoor residential use. Specific suitability information (such as room type or placement recommendations) is provided on the product page where applicable.
7. What is the delivery timeframe?
Orders are typically processed within 48 to 72 hours. Delivery within the United States generally takes between 5 and 10 business days. Once your order is shipped, you will receive a confirmation email with a tracking link.
8. What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery and provide clear photos of the damage. Our support team will assess the situation and offer an appropriate solution, such as a replacement or refund.
9. Can I return a product?
Yes. Returns are accepted in accordance with our Returns & Refunds Policy. To initiate a return, please contact us at contact@american-luminaire.com.
Need more help?
Contact our support team at contact@american-luminaire.com
We respond to all enquiries within 24 hours.
Monday to Friday.
ABOUT OUR COMPANY
AMERICAN LUMINAIRE is a brand operated by Infinite YDK LLC, a company registered in the United States. We specialize in decorative lighting products and serve customers across the United States. Our customer support is English-speaking, prices are displayed in USD, and we comply with applicable U.S. consumer protection regulations.